OUR PRACTICE

OUR PRACTICE

Our Vision

OUR VISION

The team at SPG shares a vision: to become your life-long partner in dental care, one that you can trust and rely on, by creating a flawless treatment experience every time.

Our harmonious team is here to provide you with world-class dental service in a state-of-the-art, patient-centred facility. From your very first phone call to treatment completion, we are dedicated to creating long-term success. We pride ourselves on improving lives, one smile at a time!

OUR VALUES

To be entrusted with someone’s health is a responsibility and a privilege that we do not take lightly. We understand that trust is earned, not given; hence our entire practice philosophy is built on the following 5 values:

We deliver all relevant information in a clear, upfront and transparent manner where there are no surprises. We would only recommend treatments with a view to improve your life. All advice and guidance are rational, thorough and most importantly, ethical. We focus on your well-being as if you were our own family member.

We aim to provide you with the highest level of specialist service. As a new patient, your clinical details are thoroughly studied before your arrival so that we are well prepared. As for your treatment, each appointment is meticulously planned in advance, thoroughly prepared for and perfectly executed to achieve the highest possible success rate.

We have in place many protocols and checkmarks to ensure your treatment is carried out in the safest environment. We are an National Safety and Quality Health Services  (NSQHS) accredited practice which means you can rest assured that we are delivering dental care at the highest possible standard. We only use materials that are of the highest international quality with TGA approval.

We treat everyone with care and respect. We grow by looking after our patients, referring dentists and our team. We believe in working together to achieve common goals and nothing gives us more satisfaction than to see everyone succeed professionally and personally. Our dedicated team is passionate about their work and is here to help you achieve your goals.

We are prepared to go the extra mile to ensure that you are fully satisfied as our patient. We are a 100% referral-based practice where we do not carry out any external advertisement. Achieving your satisfaction is our number one priority and with that in mind we take immense pride in delivering the highest standard of care, provided through flawless service.

Our Philosophy

THE SPG STORY

In 2011, Dr. Ben Lee started his 100% referral-based specialist practice in cosmetic and implant dentistry, doing what he enjoys most and what he is good at. Through hard work, constant improvement and passion, Dr. Lee has become one of the most respected and reputable prosthodontists today.

To cater for expansion, in 2018 we opened the doors to our brand new, purpose-built dental specialist centre and rebranded to become Sydney Prosthodontic Group. Every inch of the practice is personally designed by Dr. Lee, and custom built to achieve harmony of aesthetics and function. Only the best fit out teams were contracted and no expense was spared to provide you with the highest standard of safety, comfort and quality.

SAFETY

We are an accredited specialist prosthodontic practice who has achieved the National Safety and Quality Health Services (NSQHS) Standards. The accreditation from NSQHS means we have the systems and processes in place to ensure you receive consistent, quality dental care each and every time.

We exercise infection control far beyond the recommendations set by the National Health and Medical Research Council. All items used are either disposable or sterilised in an autoclave. Every autoclave cycle contains two independent verification measures to ensure absolute sterility. Although costly in terms of time, labour and material, we believe this is a necessary part of our commitment to your health and safety.

All staff members are trained on a regular basis on the management of medical emergencies. Comprehensive medical emergency medications and equipment are on hand, including a defibrillator to handle any undesirable situations.

Dental Safety
Comfort

COMFORT

Our new practice is designed and equipped for your comfort, convenience and optimum treatment experience, including:

  • Instant hot water station for tea from T2, and a Nespresso machine so that you can feel at home.

  • Latest German dental chairs from Dentsply Sirona, featuring gentle hydraulics, premium upholstery, comfortable memory foam and fully adjustable headrest for the utmost back and neck support.

  • Ceiling mounted TVs in every room offering distraction.

  • Extensive music playlist and premium speakers for you to immerse in.

  • Pleasant scents to eliminate those unwanted dental smells.

  • Oral and intravenous sedation services (by an anaesthetist) are available with prior arrangements, to remove any anxiety.

  • Our prosthodontists can deliver painless injections and operate with a gentle touch.

QUALITY

We take no chances on the quality of our equipment and its maintenance to ensure minimum disruption to your dental care. There are two sets of plant equipment (compressors and suction units) in place, to ensure treatments can always take place in the unlikely event of breakdowns.

All dental materials used in our practice are of the highest quality, proven based on scientific evidence and TGA approved.

The latest 3D bone scan machine (CBCT) is available on-site, which means you don’t need to be referred elsewhere. This latest machine offers speed and the sharpest image quality to optimise comfort and diagnostic accuracy.

We only work with the finest ceramists and laboratories in the country. Our patients are always amazed by their level of attention to detail and craftsmanship. The results that we can achieve are second to none.

Quality

WHY CHOOSE US?

  • We are the registered specialists in the field of restorative, cosmetic and dental implant treatments.

  • Our dental specialists are some of Sydney’s most respected and reputable prosthodontists,who teach other dentists on dental and implant procedures.

  • We have improved the lives of over 3000 patients and placed thousands of implants and counting.

  • With over 30 years of combined clinical knowledge and experience, our prosthodontists are most well-known for their high success rates and patient satisfaction.

  • We are a 100% referral-based practice where we do not carry out any form of external marketing. We rely solely on providing world-class dental care to achieve total patient satisfaction which in turn leads to professional and word-of-mouth referrals.

  • We provide rational and ethical advice in the manner we would present it to our own family member. All options are presented in a non-pressured setting where you are in charge to choose the right treatment for you.

  • We don’t just solve problems; we are the experts in identifying their root cause and provide comprehensive management to prevent recurrence.

  • We only provide treatments that have been proven to work in the long-term. We are not pressured to follow what may seem to be “trendy” simply because it’s deemed to be “the latest”. Unfortunately, some of “the latest” techniques and materials do not offer any long-term research to back up their success.

  • We are based in a multi-disciplinary specialist centre where second opinions are obtained with ease from dental specialists of other disciplines; a root canal specialist, gum specialist, children’s dental specialist, among other specialists, are available in the same premise as our practice.

  • We offer affordable interest-free payment plans so that you can receive the treatment you need now and pay later.

Why Choose Us

PRACTICE TOUR

SPG Chatswood
SPG Dental
Prosthodontist Patient Rooms
Chatswood Dental Specialists
Dental Practice
Dental Practice Surgery
SPG Group Reception
Prosthodontist Wash Bowl
Dental Chair Light
Latest Dental Technology
Chatswood Dental Specialists
Modern Dental Studio
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