FOR PATIENTS

FOR PATIENTS

Your First Visit

YOUR FIRST VISIT

Your first appointment is a comprehensive consultation — typically up to one hour. We'll understand your concerns and treatment goals, conduct a thorough clinical assessment, take photographs and any necessary diagnostic imaging. For patients needing dental implants, we may take a 3D bone scan. All of this are done in-house during the same appointment.

We will explain the problems and their causes clearly, discuss your options in detail and answer all your questions fully in an unhurried manner.

After the consultation, we'll email you a detailed treatment plan covering your diagnosis, options, proposed treatment, timeline, fees, risks and what to expect. A formal report will also be sent to your referring dentist (if applicable).

 

WHAT TO BRING

So that we are better prepared and your clinical time is maximised, it would greatly assist us if you could provide the following before your arrival:

  • Completed New Patient Information Form: download or complete online

  • Referral letter (if applicable – not necessary)

  • X-rays, CDs and photos (if applicable)
  • Medical reports and current medication list

  • Removable dental prosthesis including dentures & splints (please bring to your appointment)

What to bring
New Patient Form

NEW PATIENT FORM

You can complete our New Patient Form online or alternatively, you can download a copy via the button below.

DENTAL ANXIETY

If you suffer from dental anxiety and have not been to the dentist for a long time, there is no need to be embarrassed. We understand your fears and we have treated many patients just like you.

In addition to understanding, patience and empathy, we offer provide the following to make you more comfortable:

  • Scents, ceiling-mounted TVs and background music to provide distractions.

  • Oral sedation (e.g. Valium) prior to treatment.

  • Painless injections using local anaesthetics.

  • Blankets, pillows and stress balls as required.
  • Intravenous sedation by an anaesthetist. This is also known as sleep dentistry.

PAYMENT OPTIONS

We accept:

  • Cash

  • Visa & Mastercard (surcharge applies)

  • American Express (surcharge applies)

  • EFTPOS

  • Internet transfer

  • Affordable payment plans via Zip Money.

For private health insurance: we do not have HICAPS on-site. Full payment is required at the end of your appointment, after which we provide an itemised receipt for you to submit to your fund directly.

Privacy

YOUR PRIVACY IS SECURE WITH US

For us to provide correct advice, safe treatments and as a medico-legal requirement, some personal and medical information will be required from you. You can be assured that this information will be treated with the strictest confidentiality. Your personal, medical and treatment information can only be released with your consent.